The value of data and transformation in creating a connected command center that delivers real-time insights and value
When most people think of a command center they think of generals and leaders making real-time decisions in the midst of a war. The command center of the organization is no different. There may be no war, but there is centralized and accessible information, data, analytics, insights, and intelligence that empower decision-making. This is the command center that helps the organization redefine its digital capabilities and refine its potential – a virtual and digitally-driven platform that pulls on the multiple threads of data to remove the guesswork and streamline processes.
McKinsey believes that one of the core tenets of digital transformation within the industrial sector is to develop a business-led technology roadmap that embeds a digital vision within the organization. This is further supported by focusing on data management and leveraging the potential of a modern technology environment to improve insights through analytics and automated intelligence. Where data leads, transformation follows.
In the past, the command center has been limited in its visibility. Multiple silos, individuals, touchpoints, and resources spread out across disconnected systems and geographically dispersed infrastructure. Insights are rarely in real-time and often disconnected, limiting management of teams, infrastructure, and emergencies with a knock-on impact across productivity and processes. However, over the past few years, the command center has seen an impressive evolution as systems become increasingly digital. With technologies such as artificial intelligence (AI), automation, machine learning, analytics, and data management on board, the command center can be radically transformed.
Supported by an ever-evolving digital toolkit that uses technology to ensure that data communicates, systems are integrated, and people are protected, a command center is an immensely powerful tool. But perhaps the most powerful part of the equation is its ability to centralize information to provide decision-makers with relevant insights at speed.
A command center that uses a wide range of solutions to ensure all data sources can communicate and integrate is capable of bringing insights to the right people, at the right time – and at speed. This removes the guesswork because it offers real data analysis directly from the field. This analysis and insight can be used by safety officers to monitor and manage field workers and employees across multiple platforms and devices, rapidly engineering response times to suit specific incidents or emergencies. With immediate access to information, safety officers can inform employees of an incident, notify the right crew of the incident requirements, and minimize downtime. They can also prevent incidents by catching problems early, and efficiently.
For engineers, this level of insight in the command center ensures that system monitoring and management are more effective and proactive. Along with critical facility personnel, engineers can use the insights provided by the command center to identify predicted risks and visualize hazards and improve situation awareness. In addition, control room staff and management can transform data workflows to minimize job conflicts and streamline processes so that costs are more effectively managed throughout the organization.
This reduces the organization’s risk portfolio by ensuring that there are always the right numbers of staff on hand, that incidents are caught at speed, and so much more. The command center of the future is designed to remove silos and knowledge gaps, building digital bridges across multiple systems to ensure that information and insights are available directly from the fields, the devices, and the business.
Perhaps one of the most ubiquitous and invaluable technologies to enter into the command center is artificial intelligence (AI). This technology can analyze data-driven workflows from across multiple facilities and touchpoints to rapidly identify risks, hazards, employee movements, and so much more. It can be used to assist with daily planning and shift turnover while equally helping emergency teams to deftly manage and deploy resources and resolve unexpected problems or hazards.
This is immensely valuable in emergency situations. AI allows for the seamless connection of insights and data cross video and voice communication, as well as infrastructure data, that pulls together every drop of information across personnel and platforms. And this can provide visibility into high-risk scenarios and can prevent major incidents from occurring. If the command center has 360-degree visibility thanks to AI and technology bridging the knowledge gaps, then staff can see if there is a potential risk of an explosion, or release of toxic gases, or bodily injury. The teams can automatically stop potential conflicts and dangerous actions using the Internet of Things (IoT) and AI, with the system automatically notifying command center personnel through alerts or messages. Giving people the time they need to take preventative action.
The GOARC difference
The GOARC Safety 4.0 Command Center is driven by GOARC’s unique wide-range of ORM platform solutions designed from the ground up to ensure all data sources communicate and integrate – bringing insights and facilitating decision making by removing the guesswork and providing real data analysis directly from the fields. The platform is powered by GOARC solutions and is designed to provide the business with rich visibility, transparency, and control.
Designed specifically for safety officers, engineers, and critical facility personnel, the GOARC Command Center removes siloes and knowledge gaps and smooths over the traditional hiccups in information distribution. The dashboard provides graphical views with digital facility maps, factory-wide work schedule insights, and real-time displays, and the integrated visual map includes hazard recognition, safety observation, task management, work guidelines, and more. The system is designed to fit within very unique environments, allowing for organizations to customize it to suit their requirements. Every part of the platform is focused on preventative and proactive action using AI and smart technologies to transform overall site safety, success, and productivity. It’s the command center of tomorrow, ready to go today.